Shonna Torres-Rodriguez
Missoula,MT
Summary
Patient Care Coordinator with a proven track record at Providence St. Patrick Hospital, in patient care coordination and HIPAA compliance. Leveraged critical thinking and organizational skills to streamline communication and enhance patient access to services, ensuring timely responses and maintaining confidentiality. Committed to delivering exceptional customer service and training new staff effectively.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Providence St. Patrick Hospital
10.2020 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Coordinated communication between medical staff and patients to ensure accurate information flow.
- Supported insurance verification processes to facilitate seamless patient access to services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Customer Support Specialist
Allegiance Health
10.2019 - 10.2020
- Review high dollar claims to ensure they have been processed correctly.
- Communicate with medical facilities regarding status of claims.
- Review the benefits for the covered groups, making sure it has accumulated correctly and adjust accordingly.
- Other duties as needed.
Education
High School Diploma -
Florence-Carlton High School
Florence, MTSkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Patient care coordination
- Verbal and written communication
- Medical terminology
- Patient documentation
- Goal setting
- Documentation
- Patient registration
- New hire training
Timeline
Patient Care Coordinator
Providence St. Patrick Hospital
10.2020 - Current
Customer Support Specialist
Allegiance Health
10.2019 - 10.2020
High School Diploma -
Florence-Carlton High School