Shontrell Harper
Macon,GA
Summary
Results-oriented customer service professional with a proven track record in providing exceptional support to Cellular Sales customers. Adept at handling inbound and outbound phone calls, offering comprehensive information on company policies, and resolving issues through meticulous research and efficient request submissions. Demonstrated ability to provide multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Known for adapting quickly to evolving priorities and needs, coupled with a high level of critical thinking and discretion. Eager to contribute excellent communication skills and a customer-centric approach to enhance the overall customer experience at Cellular Sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Lead
AT&T
03.2022 - 04.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
Comcast
07.2020 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sale Associate
Walmart
02.2019 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Business Administration And Management
University of Georgia
Athens, GA08.2019
High School Diploma -
Foothills Charter High School
Macon, GA05.2019
Skills
- Order Management
- Leadership
- Communication
- [Product or Service] Support
- Status Updates
- Inventory Control
- Microsoft Office(Excel, PowerPoint), G-Suit French(Business Proficiency), Saleforce, SQL, Tableau
Accomplishments
HubSpot Email Marketing
Certification
HubSpot Email Marketing
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Lead
AT&T
03.2022 - 04.2023
Customer Service Representative
Comcast
07.2020 - 08.2022
Sale Associate
Walmart
02.2019 - 03.2020
Bachelor of Arts - Business Administration And Management
University of Georgia
High School Diploma -
Foothills Charter High School
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