Shonvenelle Leshore
Decatur ,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Decatur Family Insurance
Decatur , GA
05.2019 - 02.2023
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
Reliable Insurance
Norcross , GA
02.2017 - 05.2019
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Work-at-home-agent
City Trans
01.2017 - 04.2019
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
Education
Associate Degree In IT - Information Technology
DeVry University
Downers Grove, IL10.2018
Skills
- Customer Service
- Customer Service and Assistance
- Safety Regulations
- MS Office Proficiency
- Quality Assurance
- Inbound and Outbound Calling
- Verbal Communication
- Software Troubleshooting
- Call Volume and Quality Metrics
- Sales and Upselling
Timeline
Customer Service Associate
Decatur Family Insurance
05.2019 - 02.2023
Customer Service Representative
Reliable Insurance
02.2017 - 05.2019
Work-at-home-agent
City Trans
01.2017 - 04.2019
Associate Degree In IT - Information Technology
DeVry University