Shonona Sweet

Assigned to properties in the radius of the NW Houston areas, while employed at Liberty Group I have assisted numerous properties that were tax credit properties. I am very familiar with the income guidelines and requirements.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Superb customer service ethics. Performed bill pay, wire transfer. Created money orders and lottery sales.

Assisted and accompanied the elderly so they could continue to live in the comfort of their homes and have a better quality of life and care.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.