Shorde' Pinkston
Mesquite,TX
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Matrix Medical Network
Scottsdale, AZ
10.2021 - 01.2024
- Adhered to all applicable policies, procedures, regulations, and laws.
- Answered member questions about products and services through phone and email.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
Collections Specialist
Crescent Bank
Mandeville, LA
11.2019 - 03.2020
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
Freight Coordinator
Wisteria Gardens
Farmers Branch, TX
03.2015 - 04.2019
- Analyzed shipping data to identify trends in delivery times and costs.
- Reviewed freight invoices for accuracy and compliance with service agreements.
- Monitored transportation activities to ensure efficient delivery of goods.
- Communicated regularly with customers and suppliers regarding shipment status updates.
Education
High School Diploma -
Jasper High School
Jasper, TX05-2007
Skills
- Organization
- Online Chat Support
- Customer Communication and Empathy
- Customer Service
Languages
English
Full Professional
Timeline
Member Service Representative
Matrix Medical Network
10.2021 - 01.2024
Collections Specialist
Crescent Bank
11.2019 - 03.2020
Freight Coordinator
Wisteria Gardens
03.2015 - 04.2019
High School Diploma -
Jasper High School
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