Shoval Targan
Davie,FL
Summary
Dynamic professional experienced in staff management and training. Adept at developing onboarding materials and fostering a collaborative team environment, leading to improved service delivery and patient satisfaction.
I am also Detail-oriented Hedis and Medical Record Coordinator with extensive experience in optimizing clinic workflows and managing electronic health records. Known for exceptional multitasking and organization skills, resulting in improved patient care coordination and enhanced satisfaction.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
10
10
years of professional experience
Work History
Hedis and Medical Record Coordinator
Plantation Family Practice
Plantation, FL
02.2023 - Current
- Coordinated patient schedules to optimize clinic workflow and reduce wait times.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Developed training materials for new staff, enhancing onboarding processes.
- Facilitated communication between providers and patients to improve care coordination.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Lead Intake Coordinator/Administrative Assistant
Associates MD
Davie, FL
06.2017 - 01.2023
- Streamlined patient intake processes to enhance operational efficiency and reduce wait times.
- Coordinated cross-functional teams to improve communication and patient satisfaction metrics.
- Developed training materials for new staff, fostering consistent adherence to intake protocols.
- Implemented electronic health record systems, optimizing data entry accuracy and retrieval speed.
- Analyzed patient feedback to identify areas for service improvement and implemented strategic changes.
- Improved patient satisfaction with the intake process through attentive listening, empathy, and clear communication.
- Managed high call volumes while maintaining professionalism and ensuring all inquiries were addressed promptly.
- Provided exceptional customer service, resulting in positive feedback from both patients and referring professionals alike.
Front Desk Supervisor
Zevuloni Public Adjusters
Sunrise, FL
11.2015 - 05.2017
- Supervised front desk operations, ensuring seamless guest experiences and efficient service delivery.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Implemented process improvements to enhance customer satisfaction and streamline workflows.
- Managed scheduling and task assignments for front desk personnel to optimize resource utilization.
- Resolved guest inquiries and issues promptly, maintaining high standards of service excellence.
- Coordinated communication between departments to ensure consistent information flow and operational alignment.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Michael Krop Highschool
North Miami Beach, FLSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Staff management
- Event planning
- Schedule management
- Administrative leadership
- Database management
- Regulatory compliance
- Staff supervision
- Consulting
- Medical terminology
- Data retrieval systems
Languages
English
Native or Bilingual
Spanish
Professional Working
Hebrew
Native or Bilingual
Timeline
Hedis and Medical Record Coordinator
Plantation Family Practice
02.2023 - Current
Lead Intake Coordinator/Administrative Assistant
Associates MD
06.2017 - 01.2023
Front Desk Supervisor
Zevuloni Public Adjusters
11.2015 - 05.2017
High School Diploma -
Michael Krop Highschool