Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angel Mcpherson

Chicago,IL

Summary

Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction at Three D's Jerk Chicken by mastering customer service excellence and efficient cash handling. My tenure at Fed Ex Ground showcases my commitment to safety and package handling efficiency, embodying a strong work ethic and adaptability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Three D's Jerk Chicken
04.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Package Handler

Fed Ex Ground
09.2023 - 03.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.

Education

High School Diploma -

Sarah E Goode
Chicago, IL
06-2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer service excellence
  • Order Taking
  • Adaptable to change
  • Packaging
  • Package unloading
  • Warehouse Safety
  • Heavy Lifting
  • Loading and unloading

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Patient Care Technician Certification (PCT) - National Healthcareer Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Package Handler

Fed Ex Ground
09.2023 - 03.2024

Cashier

Three D's Jerk Chicken
04.2021 - Current

High School Diploma -

Sarah E Goode

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Angel Mcpherson