Shuai Hong
Santee,United States
Summary
Out-going person with motivation and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Little Sheap Hotpot
San Diego, CA
05.2014 - 10.2015
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Noble Chief
San Diego, CA
06.2017 - 06.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Place orders and manage bills
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Old House Hotpot
San Diego, CA
11.2019 - 11.2020
- Cultivated warm relationships with regular customers.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Offered product samples, answered questions and helped customers find items.
Server
Liuyishou Hotpot
San Diego, CA
11.2020 - Current
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
Education
High School Diploma -
Tangxi Gaoji High School
China06.2013
Skills
- Customer Service
- Cool Under Pressure
- Warm and Friendly
- Team Player
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Server
Liuyishou Hotpot
11.2020 - Current
Server
Old House Hotpot
11.2019 - 11.2020
Server
Noble Chief
06.2017 - 06.2018
Server
Little Sheap Hotpot
05.2014 - 10.2015
High School Diploma -
Tangxi Gaoji High School