Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Shuai Hong

Santee,United States

Summary

Out-going person with motivation and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Server

Little Sheap Hotpot
San Diego, CA
05.2014 - 10.2015
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Noble Chief
San Diego, CA
06.2017 - 06.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Place orders and manage bills
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Old House Hotpot
San Diego, CA
11.2019 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Offered product samples, answered questions and helped customers find items.


Server

Liuyishou Hotpot
San Diego, CA
11.2020 - Current
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.

Education

High School Diploma -

Tangxi Gaoji High School
China
06.2013

Skills

  • Customer Service
  • Cool Under Pressure
  • Warm and Friendly
  • Team Player

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Server

Liuyishou Hotpot
11.2020 - Current

Server

Old House Hotpot
11.2019 - 11.2020

Server

Noble Chief
06.2017 - 06.2018

Server

Little Sheap Hotpot
05.2014 - 10.2015

High School Diploma -

Tangxi Gaoji High School

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Shuai Hong