Anthony Shields
Oak Park
Summary
Results-driven Lead Supervisor with extensive experience overseeing hospital transport operations and coordinating communication across multiple departments. Proven ability to manage high-volume patient movement efficiently while ensuring safety, timeliness, and quality of care. Skilled in team leadership, staff training, and workflow optimization, with a strong focus on collaboration between clinical and non-clinical teams. Recognized for excellent communication, problem-solving, and the ability to adapt quickly in fast-paced healthcare environments to support overall hospital operations.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Supervisor
Touchpoint Medical
Southfield
04.2025 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new employees on company policies and standard operating procedures.
- Coordinated inventory management and supply chain processes for timely deliveries.
- Conducted regular staff meetings to address concerns and improve team communication.
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
Assistant Manager
Wendys Fast Food
Clinton Township
10.2021 - 03.2025
- Labor and Product Management : Assuring that daily labor is met and NOT over the daily limit. Also making note of how much product should be used for the the day by looking at previous sales from the week before even The Year before such as holiday peek season, etc.
- Relationship Building : Building work related bond with not just my employees but my consumers, remembering faces and building rapport with customers so if mistakes get made by employees, i can assure that their problem gets corrected by me from the trust i have build. Not only exceeding consumer satisfaction but also making sure companies value stay beyond baseline value.
- Commercial Advertising : Advertising New and Returning special product by visual references and word of mouth references. Also, Creating different marketing strategies to make the product more appealing to the consumer.
- Assistant Management : Built employee knowledge with training and mentoring. Coached employees on customer service and selling techniques. Assisted in recruiting process, hiring and training top talent during the onboarding process. Directed employee tasks and time management, improving customer experiences.
Education
BBA - Business Management
Oakland Community College
Southfield, Michigan 01.2024 - 03.2026
High School Diploma -
Redford Union High School
Redford Charter Twp, MichiganSkills
- Staff training
- Team leadership
- Workflow coordination
- Conflict resolution
- Effective communication
- Problem solving
- Strategic planning
- Relationship building
- Employee coaching
- Transportation planning
References
William Facen - LEAD - +1 (248) 794-2883
LaTasha Reed - MANAGER - +1 (313) 748-3506
Volunteer Experience
- Volunteer, Greater Emmanuel Institutional Church Of God In Christ, Detroit, Michigan, 03/01/17, Present
- Volunteer, Forgotten Harvest, Oak Park, Michigan, 03/01/17, Present
Timeline
Supervisor
Touchpoint Medical
04.2025 - Current
BBA - Business Management
Oakland Community College
01.2024 - 03.2026
Assistant Manager
Wendys Fast Food
10.2021 - 03.2025
High School Diploma -
Redford Union High School