SHUCHI SHARMA
North Richland Hills,TX
Summary
Detail-oriented team player with strong organizational skills with over 8 years of experience in customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker, ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Shipping Specialist
COHN & GREGORY
2022.12 - 2023.02
- Processed required paperwork to expedite handling of shipped and received goods
- Collaborated with internal departments to verify order accuracy
- Compared shipping orders and invoices against contents received to verify accuracy
- Verified orders by comparing names and quantity of items packaged with shipping documents
Document Entry Specialist
OPENROAD LENDING
2022.09 - 2022.11
- Managing proper flow of all other departments
- Filing all paper documents in a proficient and orderly manner
- Preserved customer confidence and protected operations by keeping information confidential.
- Created spreadsheets for more efficient recordkeeping.
- Evaluated source documents to locate needed information.
- Completed data entry tasks with accuracy and efficiency.
Bartender
OLIVE GARDEN
2017.11 - 2022.09
- Provided quality service
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Ensured the delivery of food conveniently without compromising the quality or safety of orders
- Helped lead my team of To-Go specialists with ease
- Maintained a sanitary environment for all guests
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Server
ABUELO’S
2021.07 - 2022.03
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server Shift Leader
COTTON PATCH CAFE
2016.03 - 2017.11
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
FOSSIL RIDGE HIGH SCHOOL
06.2017
Skills
- Strong Work Ethic
- Excellent Communication Skills
- Handling Difficult Customers
- Independent Worker
- Energetic and Outgoing
- Teamwork Skills
Timeline
Shipping Specialist
COHN & GREGORY
2022.12 - 2023.02
Document Entry Specialist
OPENROAD LENDING
2022.09 - 2022.11
Server
ABUELO’S
2021.07 - 2022.03
Bartender
OLIVE GARDEN
2017.11 - 2022.09
Server Shift Leader
COTTON PATCH CAFE
2016.03 - 2017.11
FOSSIL RIDGE HIGH SCHOOL