SHUKRI MOHAMED
Amazon
Seattle,WA
1
Language
1
Certification
5
Years of experience
Motivated Information Technology student concentrating in Cybersecurity, with hands-on project experience, strong analytical skills, and effective teamwork abilities. Seeking a cybersecurity internship to apply technical knowledge, gain real-world experience, and contribute to protecting organizational systems and data.
Work History
4 Years 9 Months
01.2022 - Current
4 Years 9 Months
Fulfillment & Operations Associate
Amazon | Federal Way, WA
01.2022 - Current
- Troubleshot operational and equipment-related issues, identified root causes, escalated incidents, and facilitated timely problem resolution.
- Maintain inventory accuracy using handheld scanners, cycle counts, bin audits, and inventory management systems.
- Coordinated with cross-functional teams and delivery personnel to resolve workflow, shipment, equipment, and customer-support issues, ensuring seamless operations in a 24/7 environment.
- Followed documented SOPs, quality requirements, and safety procedures; identified recurring issues and implemented process improvements.
1 Year 3 Months
03.2024 - 06.2025
1 Year 3 Months
Sales & Administrative Assistant
ISBAH Collection | Buffalo, NY
03.2024 - 06.2025
- Provided customer service, resolved order issues, coordinated scheduling and documentation, and supported daily business operations to enhance customer satisfaction.
- Maintained accurate records in Microsoft Excel and Office; organized workflows to minimize processing errors and streamline operations.
- Coordinated sales orders, purchase records, and customer files to maintain accurate daily operations.
- Processed quotations, invoices, and delivery documents with consistent attention to detail.
- Managed customer follow-ups, ensuring timely responses to inquiries and order updates.
Education
Associate of Science - Information Technology (Cybersecurity)
Erie Community College | Buffalo, NY | 05-2027
GPA: 3.7
Skills
Inventory Control
Technical Troubleshooting
Incident Escalation
Root Cause Analysis
Logistics Coordination
Process Optimization
Client assistance
Workflow Enhancement
Certification
- Google IT Support Professional, Cisco IT Essentials, Cisco Linux Essentials and Cisco Junior Cybersecurity Analyst
- In Progress: Cisco CCNA and CompTIA Cloud+
Languages
English (Fluent)
Timeline
Sales & Administrative Assistant
ISBAH Collection
03.2024 - 06.2025Read more
Fulfillment & Operations Associate
Amazon
01.2022 - CurrentRead more
Erie Community College - Associate of Science, Information Technology (Cybersecurity)
Read more