Shundra Miller
Manager
Mount Juliet,TN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
28
28
years of professional experience
Work History
General Manager of Operations
Dunkin Donuts
12.2022 - Current
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency.
- Exceed sales goals and accomplish business objectives by inspiring staff and promoting target products.
- Complete regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
Apprentice
Chipotle Mexican Grill
12.2018 - 12.2022
- Participated in team-building activities to enhance working relationships.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Prepared the weekly schedule and aide in training new hires
Supervisor
Vanderbilt Medical Center
05.2017 - 12.2018
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Assistant Manager
Steak And Shake
10.2014 - 05.2017
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
General Manager of Operations
Popeyes
08.2012 - 9 2014
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assistant Manager
Advance America Payday Loan
01.2008 - 07.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assistant Manager
Kentucky Fried Chicken
11.2002 - 12.2007
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Assistant General Manager
Kentucky Fried Chicken
03.1996 - 11.2002
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Develop and train new hires, Handle cash, scheduling
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Central High School
Skills
Customer Service Management
Policy Development and Enforcement
Recruitment and Hiring
Team Leadership
Assignment Delegation
Money Handling
Inventory Tracking and Management
Multitasking and Prioritization
Payroll Administration and Timekeeping
Customer Relations
Timeline
General Manager of Operations
Dunkin Donuts
12.2022 - Current
Apprentice
Chipotle Mexican Grill
12.2018 - 12.2022
Supervisor
Vanderbilt Medical Center
05.2017 - 12.2018
Assistant Manager
Steak And Shake
10.2014 - 05.2017
General Manager of Operations
Popeyes
08.2012 - 9 2014
Assistant Manager
Advance America Payday Loan
01.2008 - 07.2012
Assistant Manager
Kentucky Fried Chicken
11.2002 - 12.2007
Assistant General Manager
Kentucky Fried Chicken
03.1996 - 11.2002
High School Diploma -
Central High School