Shunta Tillery
McDonough,GA
Summary
Dynamic customer service professional with proven team leadership at Dollar General. Expert in cash handling and problem-solving, consistently resolving customer issues to enhance loyalty. Recognized for maintaining composure in high-pressure situations while ensuring a welcoming environment, driving repeat business through exceptional service and effective communication.
Overview
22
22
years of professional experience
Work History
Cashier Team Lead
Dollar General
06.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Customer Service Representative
MCI
10.2003 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Rainbow Clothing Store
02.2010 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Westlake High
2400 Union Road Southwest Atlanta GA 3033108.2004
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
Timeline
Cashier Team Lead
Dollar General
06.2024 - Current
Customer Service Cashier
Rainbow Clothing Store
02.2010 - 05.2019
Customer Service Representative
MCI
10.2003 - 01.2024
Westlake High