ShuTemple Birdsong
Somerville,TN
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Kroger
Cordova, TN
12.2020 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Merchandising Associate
Kohl's
Murfreesboro, TN
11.2016 - 12.2016
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
Education
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Fayette Ware Comprehensive High School
Somerville, TN05.2015
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- Prescription Filling
- Medication Dispensing
- Insurance Verification
- Supply Restocking
- HIPAA
- Pharmacy and customer records management
- Processing payments
- Stocking shelves
- Merchandise planning
- Pricing strategy
- Fashion trends analysis
- Brand Awareness
- Reliable and punctual
Timeline
Pharmacy Technician
Kroger
12.2020 - 04.2022
Merchandising Associate
Kohl's
11.2016 - 12.2016
Middle Tennessee State University
High School Diploma -
Fayette Ware Comprehensive High School