Shuvo D Costa
Dunkin & Baskin Robbins Manager
Woodside,NY
Summary
Seasoned Manager on Duty with comprehensive experience in overseeing daily operations, managing staff, and ensuring customer satisfaction. Skilled in conflict resolution, team leadership and creating efficient workflow protocols. Demonstrated success in improving operational efficiency and fostering positive work environment. Known for strong decision-making skills and ability to handle high-pressure situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager on Duty
Dunkin Donuts & Baskin Robbins
Astoria, NY
10.2010 - Current
- Responded to customer questions regarding products, prices and availability.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Trained new employees on job duties and company policies.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with safety regulations, company policies, and procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Audited cash registers at the end of each shift for accuracy.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
High School Diploma -
Dhaka Public College
Dhaka, Bangladesh 07-2009
Skills
- Customer service focus
- Staff training and development
- Sales and marketing
- Scheduling proficiency
- Policy enforcement
- Employee engagement
- Schedule development
- Financial management
- Waste reduction
- Task delegation
- Public speaking
- Strategic planning
- Quality control
- Staff development
- Staff discipline
- Industrial hygiene
Languages
English
Professional
Bengali
Native/ Bilingual
Hindi
Limited
Urdu
Limited
Affiliations
- Blogging.
- Song Writing.
- Potry Writing.
Accomplishments
- Certificate of Shift Management.
Certification
- Driving Licenses.
- Food Protection Certificate.
Timeline
Manager on Duty
Dunkin Donuts & Baskin Robbins
10.2010 - Current
High School Diploma -
Dhaka Public College
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