Shy Ballew
Columbia,SC
Summary
Dynamic professional with a proven track record in customer service and healthcare , excelling in patient scheduling and HIPAA compliance. Adept at enhancing customer satisfaction through strong organizational skills and effective communication. Recognized for improving workflow efficiency and fostering positive relationships between patients and medical staff.
Overview
2022
2022
years of professional experience
Work History
Unit Secretary
Ernest Health
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with privacy regulations.
- Facilitated communication between patients, medical staff, and families to enhance service delivery.
- Assisted in administrative tasks, including filing, data entry, and document management for seamless operations.
Customer Service Representative
Teleperformance USA
- Adapted quickly to new systems and procedures, improving response times for customer requests.
- Active Listening Skills
- Confidential On Site For EFTPS
- Processed Payments For The Electronic Federal Tax System
Customer Service Representative
Pearl Interactive Network
Lexington, KY
07.2015 - 07.2021
- Addressed and resolved customer inquiries to enhance satisfaction and loyalty.
- Complaint Resolution
- Organizational Skills
- Delivered professional, friendly customer support while resolving questions, concerns, and service issues.
- Demonstrated strong problem-solving skills to de-escalate difficult situations.
- Consistently met quality assurance, response time, and productivity standards.
- Supported patients/clients/customers with empathy and effective communication.
- Adapted quickly to new systems, procedures, and changing customer needs.
Education
High School Diploma -
Richland Northeast High School
Columbia Sc 06.2011
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Incoming call management
- HIPAA compliance
Timeline
Customer Service Representative
Pearl Interactive Network
07.2015 - 07.2021
Unit Secretary
Ernest Health
Customer Service Representative
Teleperformance USA
High School Diploma -
Richland Northeast High School