SHYANN EVANS
St.Louis,Missouri
Summary
Proven ability to provide exceptional customer service and build strong client relationships, exceeding expectations and fostering loyalty. Strong organizational and time-management skills, efficiently handling multiple client inquiries and requests. Passionate about exceeding client expectations and delivering exceptional value through personalized service. Dedicated to continuous improvement in customer service practices, seeking opportunities to enhance client experiences and build stronger relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
St.Louis
01.2025 - Current
- Processed prescription orders accurately and efficiently for customer satisfaction.
- Maintained inventory levels by organizing and restocking pharmaceutical supplies.
- Assisted pharmacists in preparing medication, ensuring compliance with safety protocols.
- Handled cash register operations, managing transactions and customer inquiries.
- Trained new pharmacy technicians on procedures and customer service standards.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Customer Service Associate
Walgreens
St.Louis, MO
10.2023 - 12.2024
- Earning a Pharmacy Technician License to work in a Walgreens Pharmacy assisting pharmacists.
- Filling prescriptions, organizing prescriptions, answering the phone, performing inventory counts, data entry, and cashiering.
- Assisted pharmacists with prescription fulfillment, ensuring timely and accurate medication dispensing to patients.
- Processed prescriptions efficiently and accurately, minimizing errors and contributing to patient safety.
- Provided excellent customer service, resolving customer inquiries promptly and courteously.
- Answered phone inquiries, providing information on prescription refills, medication questions, and store services.
- Performed cashier duties, accurately processing payments and providing receipts.
- Processed patient information, ensuring data accuracy and privacy compliance.
- Maintained a clean and organized workspace, contributing to a safe and efficient pharmacy environment.
- Operated pharmacy equipment, including prescription-filling machines and label printers, to support pharmacy operations.
- Managed prescription inventory, ensuring adequate stock levels and minimizing waste.
- Adhered to pharmacy regulations, upholding professional standards and ensuring patient safety.
- Part-time Front of Store, half-time Pharmacy.
Customer Service Associate
Walgreens
St.Louis, MO
10.2022 - 10.2023
- Cashiering, stocking merchandise, assisting with photo orders, and maintaining a neat store appearance.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Resolved customer inquiries promptly and courteously, providing solutions to their needs.
- Assisted with photo order fulfillment, ensuring the timely and accurate processing of customer orders.
- Maintained a clean and organized store environment, adhering to company standards and ensuring a positive customer experience.
- Stocked merchandise efficiently, ensuring product availability and an optimal store layout.
- Provided friendly and helpful service to customers, exceeding their expectations and fostering positive customer relationships.
Customer Service Associate
Chipotle
St.Louis, MO
04.2022 - 09.2022
- Prepared food orders to customers' specifications, ensuring quality and accuracy while maintaining a fast pace.
- Operated cash register systems proficiently, handling multiple transactions and managing cash drawers responsibly.
- Adapted quickly to a fast-paced environment, managing multiple tasks simultaneously while maintaining a high level of efficiency.
- Assisted with closing procedures, ensuring the store was properly secured and prepared for the next business day.
- Proficiently operated cash register systems, handling multiple transactions accurately and efficiently while managing cash drawers responsibly.
Education
High School Diploma -
Mccluer Highschool
Skills
- Prescription processing
- Medication preparation
- Inventory management
- Patient data entry
- Compliance adherence
- Customer relationship management
- Pharmacy software usage
- Cash register operations
- Regulatory knowledge
- Quality assurance
- Attention to detail
- Effective communication
- Team training
- Problem solving
- Time management
- Order verification
- Prescription filling
- Quality assurance and control
- Operations support
- Prescription interpretation
- Aseptic techniques
- Secure storage of medications
- Drug classification
- Medication therapy management
- FDA compliance
- Drug inventory management
- Labeling accuracy
- Attendance oversight
- Manual and automated medication dispensing
- Supply restocking
- Insurance billing
- Pharmacology
- Medicare and medicaid process
- Supporting pharmacy operations
- Medication dispensing
- Labeling prescriptions
- Pharmacy and customer records management
Certification
- Pharmacy Technician License of Missouri, Pharmacy Technician
- CPR Certification, Certificated CPR completion certificate.
Timeline
Pharmacy Technician
CVS Pharmacy
01.2025 - Current
Pharmacy Customer Service Associate
Walgreens
10.2023 - 12.2024
Customer Service Associate
Walgreens
10.2022 - 10.2023
Customer Service Associate
Chipotle
04.2022 - 09.2022
High School Diploma -
Mccluer Highschool