Shyann Strong
Itta Bena,MS
Summary
Accomplished Manager with a proven track record at Four Seasons, enhancing team efficiency and customer satisfaction through expert time management and strong verbal communication. Skilled in complex problem-solving and fostering a productive work environment, demonstrated by significantly boosting team performance and service quality. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Manager
Four Seasons
03.2018 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Member
Walmart
11.2021 - 10.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Cashier
- Stocking
Cashier
Shell Gas Station
07.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
06.2016 - 07.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Leflore County High School
Itta Bena, MS05.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Easy to learn
Timeline
Team Member
Walmart
11.2021 - 10.2022
Cashier
Shell Gas Station
07.2019 - 08.2020
Manager
Four Seasons
03.2018 - 06.2024
Crew Member
McDonald's
06.2016 - 07.2018
High School Diploma -
Leflore County High School
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