Shyanne Curtis
Ukiah,CA
Summary
Dynamic and results-driven professional with a strong customer service focus. Proven expertise in cash handling and inventory management, complemented by effective employee training and staff supervision. Committed to enhancing operational efficiency and fostering a positive team environment to drive sales and customer satisfaction. I look forward to working for you. Thank you for your time and consideration.
Overview
3
3
years of professional experience
Work History
Shift Lead
Buzz R Us
Ukiah, CA
04.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cashier
Ukiah Natural Foods Co-op
Ukiah, CA
06.2024 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Manager
Slush by the Park
Ukiah, CA
03.2022 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Collaborated with management to develop strategies for improving overall store operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Merchandise Associate
Jcpennys
Ukiah, CA
07.2022 - 05.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
- Rotated manufacturer products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Associates Degree In Business Management - Business Management
Mendocino Community College
Ukiah, CA01.2026
Skills
- Customer service focus
- Employee training
- Staff supervision
- Sales proficiency
- Performance improvement
- Operations monitoring
- Cash handling
- Sales and upselling
- Inventory counts
- Goal setting and tracking
- Professional appearance
Timeline
Shift Lead
Buzz R Us
04.2025 - Current
Cashier
Ukiah Natural Foods Co-op
06.2024 - 04.2025
Merchandise Associate
Jcpennys
07.2022 - 05.2024
Assistant Manager
Slush by the Park
03.2022 - 06.2022
Associates Degree In Business Management - Business Management
Mendocino Community College