Shyanne Royse
Joplin
Summary
Eager individual with strong communication and multitasking skills. Brings reliability, initiative, and a positive attitude to all tasks. Motivated to contribute to team success and continuously learn in dynamic work environments.
Overview
3
3
years of professional experience
Work History
Beverage Server
Downstream Casino And Resort
69300 E Nee Rd
08.2025 - Current
- Delivered exceptional beverage service to guests in high-volume casino environment.
- Maintained knowledge of drink menus, specials, and promotions to enhance guest experience.
- Assisted in training new servers on service protocols and customer engagement techniques.
- Handled cash transactions accurately, ensuring compliance with financial procedures.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Successfully upsold premium beverage options, increasing overall sales revenues.
Shift Leader
Dominos
6015 N. Main St.
07.2023 - 08.2025
- Supervised team of delivery drivers to ensure timely and accurate order fulfillment
- Trained new staff on operational procedures and customer service standards
- Managed inventory levels to maintain product availability and minimize waste
- Implemented quality control measures to enhance food safety and presentation
- Resolved customer complaints promptly, enhancing overall satisfaction ratings
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Joplin Highschool
2104 Indiana Ave05.2025
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Money handling
- Responsible alcohol service
- Upselling strategies
Timeline
Beverage Server
Downstream Casino And Resort
08.2025 - Current
Shift Leader
Dominos
07.2023 - 08.2025
High School Diploma -
Joplin Highschool