Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyanne Strozier

Trout,LA

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining clinic operations at Premier Urgent Care. Expert in medical terminology and front desk operations, demonstrated through efficient patient scheduling and support during minor surgeries. Skilled in maintaining confidentiality and providing compassionate care, significantly improving patient satisfaction and clinic efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Lasalle Family Medicine Clinic
09.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Medical Assistant

Premier Urgent Care
06.2022 - 09.2023
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Phlebotomist

Caldwell Memorial Hospital
03.2022 - 06.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Education

Medical Assistant Certification - Medical Assisting, Phlebotomy

Unitech Training Academy
West Monroe, LA
04.2022

High School Diploma -

Caldwell Parish High School
Columbia, LA
05.2015

Skills

  • Appointment Scheduling
  • EMR / EHR
  • Workflow Optimization
  • Medical Charting
  • Documentation
  • Medical Office Procedures
  • Time Management
  • Medical Terminology

Certification

  • NCMOA - Nationally Certified Medical Office Assistant
  • NCPT - Nationally Certified Phlebotomy Technician
  • NCMA - Nationally Certified Medical Assistant

Timeline

Medical Receptionist

Lasalle Family Medicine Clinic
09.2023 - Current

Medical Assistant

Premier Urgent Care
06.2022 - 09.2023

Phlebotomist

Caldwell Memorial Hospital
03.2022 - 06.2022

Medical Assistant Certification - Medical Assisting, Phlebotomy

Unitech Training Academy

High School Diploma -

Caldwell Parish High School

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