Summary
Overview
Work History
Education
Skills
Timeline
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Shyeisha Jackson

Port Allen,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Walmart
08.2021 - Current
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with returns and exchanges.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Material Handler Team Lead

Communication Test Design
12.2018 - 08.2021
  • Monitored staff performance to ensure adherence to customer service standards.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams..
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Established positive rapport with customers, managers and customer service team members to sustain positive and successful work environment.
  • Audited customer account information to identify issues and develop solutions

Assistant Store Manager

Family Dollar
01.2015 - 11.2018
  • Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
  • Ensures a clean, well-stocked store for customers.
  • At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
  • Assists in unloading merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
  • Assumes certain management responsibilities in absence of Store Manager.

Education

High School Diploma -

Port Allen High School
Port Allen, LA
05.2016

Skills

  • Information Security
  • Retail Sales Customer Service
  • Leadership
  • Complaint Resolution
  • Quality Control
  • Adaptive Team Player
  • Data Entry
  • Sales
  • Retail sales
  • Store Maintenance
  • Computer Networking
  • Customer service
  • Databases
  • Multi-Task Management
  • Conflict Resolution
  • Paperwork Processing
  • Active Listening
  • Customer Relationship Management (CRM)
  • 10-Key
  • Materials Handling
  • Supervising experience
  • Conflict management

Timeline

Customer Service Representative

Walmart
08.2021 - Current

Material Handler Team Lead

Communication Test Design
12.2018 - 08.2021

Assistant Store Manager

Family Dollar
01.2015 - 11.2018

High School Diploma -

Port Allen High School

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Shyeisha Jackson