Shyenne Amundson
Thompson
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Pritchard's Forest City Auto Center
03.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Service Writer
Dale's Body Shop
09.2023 - 03.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Service Writer & Manager
Forest City Auto
02.2019 - 09.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Money management
- Part ordering and distribution
- Tracked hours and paid out accordingly
Education
High School Diploma -
Forest City High School
Forest City, IA05-2016
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Project management
- Customer service
- Relationship building
- Customer needs assessment
- Client account management
- Systems and software expertise
Timeline
Sales Consultant
Pritchard's Forest City Auto Center
03.2024 - Current
Service Writer
Dale's Body Shop
09.2023 - 03.2024
Service Writer & Manager
Forest City Auto
02.2019 - 09.2023
High School Diploma -
Forest City High School
Similar Profiles
Sara MurphySara Murphy
Stable Hand at Pritchard's RacingStable Hand at Pritchard's Racing
Ryan PalmerRyan Palmer
Car Washer at Wake Forest Auto SpaCar Washer at Wake Forest Auto Spa
Renee MoenRenee Moen
Warranty Administrator & BDC Manager, Manager at Forest Lake Auto GroupWarranty Administrator & BDC Manager, Manager at Forest Lake Auto Group