Deanna Acree
Albuquerque
Summary
Detail-oriented telecommunications operator skilled in crisis management and professional communication. Proven ability to handle high-stress situations while maintaining composure and accuracy in information exchange.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Albuquerque Police Department
Albuquerque, NM
07.2019 - Current
- Operated multi-line telephone systems to manage incoming emergency and non-emergency calls.
- Coordinated communication between dispatchers, officers, and external agencies to ensure accurate information exchange.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Maintained detailed records of interactions with callers for future reference and problem resolution assistance.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
Team Manager
Alorica
Albuquerque, NM
03.2019 - 07.2019
- Led daily operations to ensure optimal team performance and customer satisfaction.
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Order Fulfillment Specialist
Rinchem
Albuquerque, NM
02.2019 - 02.2019
- Coordinated order processing and fulfillment to ensure timely delivery of products.
- Managed inventory levels and maintained accurate stock records in warehouse management system.
- Collaborated with logistics partners to coordinate shipping schedules, enhancing overall supply chain performance.
Dispatcher
International Protective Service
Albuquerque, NM
08.2018 - 02.2019
- Coordinated emergency response efforts to ensure timely assistance and resource allocation.
- Managed communication between field personnel and clients, enhancing operational efficiency.
- Oversaw scheduling of security personnel, optimizing resource distribution across multiple sites.
- Developed and implemented dispatch protocols to improve response times for incidents.
- Trained junior dispatchers on industry best practices and software systems for effective operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Assistant Center Manager
BPL Plasma
Albuquerque, NM
05.2018 - 08.2018
- Led operational initiatives to enhance donor experience and increase plasma collection efficiency.
- Developed and implemented training programs for staff, improving compliance with safety protocols.
- Oversaw daily center operations, ensuring adherence to regulatory standards and quality assurance practices.
- Coordinated scheduling and workflow management, optimizing resource allocation across multiple teams.
Assistant Manager
Einstein Bagels
Rio Rancho, NM
02.2018 - 02.2018
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Developed schedules to enhance team productivity and meet business demands.
- Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty.
Retail Sales Key Holder
Vitamin Shoppe
Albuquerque, NM
12.2017 - 02.2018
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Implemented promotional strategies, enhancing customer engagement and driving sales growth.
- Resolved customer inquiries efficiently, improving overall satisfaction and loyalty.
- Maintained visual merchandising standards, ensuring appealing product displays aligned with brand guidelines.
Dispatcher
International Protective Services
Albuquerque, NM
06.2016 - 08.2017
- Collaborated with law enforcement agencies to streamline communication during critical situations.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Operated multi-line phone systems to efficiently manage emergency calls and dispatch resources.
- Monitored radio communications and maintained accurate logs of all calls for service.
- Trained new dispatch staff on protocols, procedures, and operational software systems.
Assistant Manager
Applebee's Bar and Grill
Albuquerque, NM
12.2015 - 06.2016
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Conducted regular audits of store processes, ensuring compliance with company standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Enterprise Rent-A-Car
Albuquerque, NM
11.2015 - 12.2015
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed rental transactions, ensuring accurate documentation and compliance with company policies.
- Coordinated vehicle availability and logistics to meet fluctuating demand levels effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager in Training
Applebee's Bar and Grill
Albuquerque, NM
03.2015 - 11.2015
- Trained staff on operational procedures to enhance service quality and efficiency.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Developed training materials to improve onboarding processes for new hires.
- Led daily pre-shift meetings to communicate goals and reinforce service standards.
Assistant Manager
Folks Southern Kitchen
McDonough, GA
11.2013 - 12.2014
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with management to create weekly staff schedules aligning with peak business hours.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
Customer Service Representative
InstaLoan
Griffin, GA
10.2013 - 11.2013
- Conducted comprehensive property evaluations to determine fair market value.
- Developed detailed appraisal reports adhering to regulatory standards and compliance requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Wings and Things
McDonough, GA
09.2012 - 09.2013
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders using POS system efficiently.
- Collaborated with kitchen team to ensure timely order delivery.
- Resolved customer complaints promptly, enhancing guest satisfaction.
Hourly Manager
Folks Southern Kitchen
McDonough, GA
04.2010 - 09.2012
- Streamlined kitchen operations, enhancing workflow efficiency and reducing service times.
- Trained and mentored staff on culinary techniques and customer service best practices.
- Developed and executed promotional events to increase customer engagement and sales.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - General Studies
Gordon State College
Barnesville, GA08-2013
High School Diploma -
Luella High School
Locust Grove, GA05-2011
Skills
- Professional communication
- Incident reporting
- Call routing
- Information gathering
- Crisis management
- Law enforcement procedures
- Problem-solving
- Attention to detail
- Multitasking
- Dependable and responsible
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
Timeline
Telecommunications Operator
Albuquerque Police Department
07.2019 - Current
Team Manager
Alorica
03.2019 - 07.2019
Order Fulfillment Specialist
Rinchem
02.2019 - 02.2019
Dispatcher
International Protective Service
08.2018 - 02.2019
Assistant Center Manager
BPL Plasma
05.2018 - 08.2018
Assistant Manager
Einstein Bagels
02.2018 - 02.2018
Retail Sales Key Holder
Vitamin Shoppe
12.2017 - 02.2018
Dispatcher
International Protective Services
06.2016 - 08.2017
Assistant Manager
Applebee's Bar and Grill
12.2015 - 06.2016
Customer Service Representative
Enterprise Rent-A-Car
11.2015 - 12.2015
Manager in Training
Applebee's Bar and Grill
03.2015 - 11.2015
Assistant Manager
Folks Southern Kitchen
11.2013 - 12.2014
Customer Service Representative
InstaLoan
10.2013 - 11.2013
Server
Wings and Things
09.2012 - 09.2013
Hourly Manager
Folks Southern Kitchen
04.2010 - 09.2012
No Degree - General Studies
Gordon State College
High School Diploma -
Luella High School