SHYLA-ANN M. SOARES
Laguna Niguel,CA
Overview
7
7
years of professional experience
Work History
Social Services Director
Sun Mar Nursing Center
Anaheim, CA
12.2023 - Current
- Act as patient liaison, advocate, and advisor for all aspects of social services for a 69-bed Skilled Nursing Facility.
- Leads multidisciplinary teams to design and execute comprehensive social services plans, meeting varied needs of community.
- Assume administrative authority, responsibility and accountability to provide medically-related social services to residents and their families.
- Implement social service interventions that achieve treatment goals, address resident needs, link social supports, physical care and physical environment to enhance our resident’s quality of life.
- Coordinating admissions and discharge procedures.
- Conducts Interdisciplinary Team and Unit Care conferences, assesses residents for psychosocial groups, and supervises implementation and documentation.
- Interview new residents and assess the resident's psycho-social condition.
- Makes all counseling decisions and referrals to outside agencies on a regular basis.
- Conduct assessments as to whether a resident can function effectively at home or at other levels within the facility.
Social Services Assistant
Meadows Ridge Care Center (Longwood)
Colton, CA
09.2022 - 12.2023
- Act as patient liaison, advocate, and advisor for all aspects of social services for a 99-bed Skilled Nursing Facility.
Medical Assistant - Scheduler
Transtreme, LLC.
Ontario, CA
11.2021 - 08.2022
- Actively outreaching to members to schedule dialysis and chronic disease management appointments.
Medical Customer Service Representative
Sykes Enterprises, Inc.
Yuma, AZ
10.2018 - 03.2019
- Connecting members with medical, dental, and wellness programs to meet their health and financial situations.
Medical Customer Service Representative (Call Center)
Convey Health Solutions
Yuma, AZ
12.2017 - 10.2018
- Coordinate prescriptions and procurement of Over the Counter (OTC) products for members over the phone.
Education
Bachelor of Science - Biology
Chaminade University of Honolulu
Honolulu, HI05.2013
Skills
- BLS Certificate (CPR, Choking, AED, First-Aid)
- HIPPA Compliance
- Excellent verbal and written communication skills
- Microsoft Office Suite and Data Entry
- EHR / EMR Daily use
- Medical terminology
- PCC
Volunteer Experience
- Family Readiness Assistant - Coordinated events and support functions for Military members and their families.
- Yuma Senior Living - Senior Center Volunteering
Timeline
Social Services Director
Sun Mar Nursing Center
12.2023 - Current
Social Services Assistant
Meadows Ridge Care Center (Longwood)
09.2022 - 12.2023
Medical Assistant - Scheduler
Transtreme, LLC.
11.2021 - 08.2022
Medical Customer Service Representative
Sykes Enterprises, Inc.
10.2018 - 03.2019
Medical Customer Service Representative (Call Center)
Convey Health Solutions
12.2017 - 10.2018
Bachelor of Science - Biology
Chaminade University of Honolulu