Shyla Lebouef
Houma,LA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Cashier
Cash Magic
Houma
10.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register
- Answered phone calls to assist customers with questions and orders.
Kitchen Hand
Son
Wiggins, Mississippi
07.2021 - 02.2022
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Disposed of garbage according to health regulations.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Restocked condiments on tables throughout restaurant dining room.
- Inspected kitchen equipment for proper functioning before use.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained inventory of kitchen supplies and equipment needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Observed food safety and sanitation protocols to reduce germ spread.
Manager
Sonic
Luling, Louisiana
04.2018 - 09.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Developed and implemented strategic plans to achieve company objectives.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of 12 employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Shop Hand
Donald’s Service Station
Houma
03.2015 - 05.2017
- Received and processed stock deliveries, verifying accuracy of incoming shipment.
- Maintained clean and organized store shelves, ensuring products were properly displayed.
- Assisted customers with product selection, answering questions and providing helpful information.
- Inspection Stickers
- Oil changes
- Tire changes
- Tire rotation
- Car detailing
- Tire pressure check
- Responded to customer inquiries regarding pricing, availability and special orders.
- Assisted in maintaining a safe working environment by adhering to all safety policies and procedures.
- Inspected store equipment regularly for proper functioning; reported any defects or damage immediately.
- Followed safety protocols and guidelines to ensure a safe working environment.
- Operated machinery and equipment under supervision.
- Engaged in continuous learning of shop products and services to better assist customers.
- Conducted daily cleaning and tidying of the shop area.
- Hand-assembled needed parts with bolts and screws.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05-2015
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Point-of-sale system operation
- Written and verbal communication
- Time management skills
- Refund handling
- Ordering and stocking
- Scanner operations
- Cash handling expertise
- Checkout monitoring
- Cash register systems
- POS system operations
- Merchandise exchange
- Customer service excellence
- Cleaning and sanitizing
- Credit and cash transactions
- Detailing
- Tire repair
- Tire change
- Oil changes
- Wiper replacement
- Tire rotation
- Air compressors
- Tool handling
- Customer Service
- Detail engine cleaning
- Pressure Washer
Timeline
Cashier
Cash Magic
10.2024 - Current
Kitchen Hand
Son
07.2021 - 02.2022
Manager
Sonic
04.2018 - 09.2021
Shop Hand
Donald’s Service Station
03.2015 - 05.2017
High School Diploma -
South Terrebonne High School