Shyla Rosario
Villa Rica,GA
Summary
Highly skilled professional with extensive experience in billing and account management. Proficient in handling complex billing issues with a strong focus on accuracy and meeting deadlines. Thrives in collaborative environments and easily adapts to changing needs. Reliable communicator and problem-solver, equipped with a strong background in billing software, customer service, and customer retention. Ready to deliver results and contribute effectively in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AFC Home Warranty
01.2025 - Current
- Processed new claims and resolved coverage inquiries to improve customer experience.
- Addressed escalated calls with empathy to promote customer retention and satisfaction.
- Maintained accurate records of customer interactions, ensuring thorough follow-up and resolution.
Sales Representative and Account Manager
AFC Home Warranty
01.2023 - 01.2025
- Worked directly with client's to build a coverage policy to best suit their needs
- Afterwards I would continue to handle any account renewals, changes, and inquiries
Billing Representative
AFC Home Warranty
07.2022 - 01.2023
- Working through Speedchex, NMI Gateway, and Salesforce to run payments, update billing information, and process refunds
- Assisted clients with cancelling and updating their accounts
Cashier
American Legion Post 294
01.2021 - 07.2022
- Provided exceptional service to veterans and guests during bingo events by taking food and drink orders with accuracy and a welcoming attitude, while fostering a friendly and respectful environment to build rapport with veterans and the local community
Education
High School -
Hiram High School
Hiram, GA05-2022
Skills
- Customer Support
- Fast & Efficient
- Clear Communication
- Quick Learner
- Account management
- Multitasking and organization
Timeline
Customer Service Representative
AFC Home Warranty
01.2025 - Current
Sales Representative and Account Manager
AFC Home Warranty
01.2023 - 01.2025
Billing Representative
AFC Home Warranty
07.2022 - 01.2023
Cashier
American Legion Post 294
01.2021 - 07.2022
High School -
Hiram High School
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