Shyla Scott
Middleburg,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Ridgeview High School
Orange Park, FL06.2021
Skills
- Information Security
- Computer Proficiency
- Data Entry
- Complaint Resolution
Timeline
Customer Service Representative
Walmart
06.2021 - Current
High School Diploma -
Ridgeview High School
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