Shylah Turner
Lawrenceville
Summary
Motivated individual skilled in multitasking and customer engagement. Offers valuable experience in fast-paced environments and healthcare settings, supporting team efforts and ensuring quality service. Ready to contribute to patient care and support initiatives.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Healthcare at College Park
College Park, GA
03.2024 - 12.2024
- Managed front desk operations, ensuring efficient patient check-in and scheduling processes.
- Assisted in answering incoming calls, directing inquiries to appropriate healthcare staff.
- Coordinated appointment reminders and follow-up communications for patients.
- Maintained organized filing system for patient records and documentation compliance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Volunteer
Hi Hope Service Center
Lawrenceville, GA
06.2024 - 10.2024
- Assisted in organizing community events, enhancing engagement and participation among local residents.
- Supported daily operations by managing volunteer schedules and ensuring adequate staffing levels.
- Collaborated with team members to develop outreach materials, increasing awareness of available services.
- Facilitated workshops for clients, providing resources and guidance on various support programs.
- Maintained accurate records of volunteer hours and activities to streamline reporting processes.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Crew Team Member
McDonald's
Snellville, GA
11.2025 - 05.2026
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to prepare menu items.
- Collaborated with team members to maintain cleanliness and safety standards.
- Assisted in training new crew members on operational procedures.
- Executed cash handling and register operations accurately during shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction experience.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Five Below
Norcross, GA
02.2025 - 07.2025
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated point-of-sale systems efficiently for accurate transaction processing.
- Stocked shelves and arranged merchandise according to visual standards and sales promotions.
- Adapted quickly to changing store demands during peak hours and promotional events.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA05-2029
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Time management
- Teamwork and collaboration
- Initiative-taking
- Telephone etiquette
- Reliability and punctuality
Timeline
Crew Team Member
McDonald's
11.2025 - 05.2026
Crew Member
Five Below
02.2025 - 07.2025
Volunteer
Hi Hope Service Center
06.2024 - 10.2024
Front Desk Receptionist
Healthcare at College Park
03.2024 - 12.2024
Bachelor of Science - Nursing
Georgia Gwinnett College