Sophia Fisher
Gainesville,GA
Summary
Front desk receptionist with expertise in scheduling and client relations at Rivet House Spa. Recognized for strong verbal communication and problem-solving abilities, enhancing operational efficiency and customer satisfaction. Skilled in managing appointments and maintaining organized records, leading to improved client experiences. Committed to delivering professional service and support to all visitors.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Rivet House Spa
Athens, GA
07.2025 - 11.2025
- Greeted clients and guests, providing a professional and welcoming first impression.
- Scheduled spa services and managed appointments efficiently to ensure smooth daily operations.
- Answered phone calls, responded to inquiries, and provided detailed information on services and packages.
- Processed payments, sales, and service packages accurately while maintaining confidentiality.
- Assisted clients with service selection, explaining treatments, products, and promotions.
- Coordinated with spa staff to ensure seamless guest experiences and timely service delivery.
- Handled client concerns or special requests promptly and professionally.
- Assisted with administrative tasks, including record-keeping, filing, and database updates.
Front Desk Receptionist
Pet Suites of America
Snellville, GA
01.2025 - 07.2025
- Greeted and assisted pet owners and clients, ensuring a professional and welcoming environment.
- Scheduled boarding, daycare, grooming, and veterinary appointments, managing calendars efficiently.
- Checked pets in and out, verifying information, and maintaining accurate records.
- Answered phone calls, responded to inquiries, and provided information about services and policies.
- Processed payments, invoices, and service packages accurately and efficiently.
- Maintained a clean, organized front office and lobby area for clients and their pets.
- Communicated effectively with staff to ensure smooth daily operations and proper care of pets.
- Handled client concerns or special requests promptly, providing excellent customer service.
- Assisted with administrative tasks, including record-keeping, filing, and database updates.
Front Desk Receptionist
Coasta Tanning Resort
Lawrenceville, GA
04.2024 - 10.2024
- Welcomed clients, checked them in, and provided information on tanning services and membership options.
- Scheduled and managed appointments while ensuring a smooth flow during busy hours.
- I explained the different memberships and packages, as well as lotions, retail and equipment usage, to help clients choose the best options.
- Maintained a clean and organized lobby, front desk, and tanning rooms/beds.
- Processed payments, sales, memberships, and product purchases accurately.
- Trained new hires.
- Ensured clients completed required forms and followed salon guidelines for safe tanning.
- Cleaned and sanitized tanning beds.
- Answered phone calls, responded to inquiries, and provided excellent customer service.
- Monitored product inventory and restocked displays as needed.
- Assisted with promotional offers and maintained a positive, friendly atmosphere for all clients.
Lifeguard (Seasonal)
Margarittaville Lake Lanier Waterpark
Buford, GA
04.2024 - 10.2024
- Monitored swimming areas and attractions to ensure the safety of all guests.
- Responded quickly and effectively to emergencies, providing first aid or CPR as needed.
- Enforced park rules and safety guidelines to prevent accidents and maintain a secure environment.
- Assisted guests with questions, concerns, and general park information.
- Conducted routine safety checks of pools, water rides, and equipment.
- Maintained clear communication with team members to coordinate rescues and safety procedures.
- Recorded incidents and maintained accurate logs for management review.
- Provided a friendly and welcoming atmosphere while promoting a positive guest experience.
- Participated in regular training sessions and drills to maintain certification and readiness.
FOH Team Member
Chick-fil-A
Snellville, GA
03.2023 - 08.2023
- Greeted and assisted customers with a friendly, professional attitude to ensure a positive dining experience.
- I took and accurately processed orders at the counter and drive-thru, handling cash and electronic payments.
- Prepared and served food and beverages according to Chick-fil-A's quality and safety standards.
- Maintained cleanliness and organization of the dining, counter, and drive-thru areas.
- Addressed customer questions, concerns, and special requests promptly and courteously.
- Assisted with restocking supplies, condiments, and packaging to ensure efficient operations.
- Collaborated with team members to meet service goals during high-volume periods.
- Followed food safety, hygiene, and company policies to maintain a safe environment.
- Promoted a welcoming and positive atmosphere that reflected the company's values.
Education
High School Diploma -
Brookwood High School
Snellville, GA12.2024
Skills
- Verbal and written communication
- Multitasking and time management
- Scheduling and coordination
- Professional phone etiquette
- Problem solving and conflict resolution
- Attention to detail
- Organization and filing
- Data entry
- Microsoft Office proficiency
- Adaptability in fast-paced environments
- Team collaboration
- Multitasking and organization
- Administrative skills
- File management
- Meeting scheduling
- Telephone etiquette
- Administrative support
- Spreadsheet tracking
- Appointment confirmation
References
References available upon request.
Timeline
Front Desk Receptionist
Rivet House Spa
07.2025 - 11.2025
Front Desk Receptionist
Pet Suites of America
01.2025 - 07.2025
Front Desk Receptionist
Coasta Tanning Resort
04.2024 - 10.2024
Lifeguard (Seasonal)
Margarittaville Lake Lanier Waterpark
04.2024 - 10.2024
FOH Team Member
Chick-fil-A
03.2023 - 08.2023
High School Diploma -
Brookwood High School