Shymaine Wells
Newport News,VA
Summary
Highly motivated and detail-oriented customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results. a strong passion for the construction industry seeking an entry-level position. Possessing a solid foundation in construction principles and techniques, I am equipped to contribute to projects with efficiency and accuracy. Demonstrated ability to work collaboratively in a team environment while adhering to strict deadlines and safety regulations. Committed to delivering high-quality results through excellent communication and problem-solving skills. Seeking an opportunity to apply my knowledge and grow within a dynamic construction team.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wawa
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Increased team productivity with effective communication and coordination of tasks.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
Material Handler II
Dan Daniels Distribution Center
12.2020 - 02.2024
- -Receive incoming materials, verifying quantity and quality against purchase orders or delivery documents.
- -Maintain accurate inventory records using computerized systems or manual documentation.
- -Prepare materials for shipment, ensuring proper packaging and labeling.
- Generate and maintain various reports related to materials, inventory levels, and transactions.
- Adhere to safety guidelines and procedures to ensure a safe working environment.
- - Comply with company policies, procedures, and regulations related to material handling, storage, and transportation.
- Participate in training programs or initiatives to enhance skills and knowledge related to material handling techniques and equipment.
Personal Shopping
Walmart
09.2017 - 12.2020
- -Fulfills customers Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs
- -Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from cha
- -Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management
Education
High School Diploma -
Denbigh High
Skills
- Inventory Management
- Forklift Operation
- Warehouse Organization
- Attention to Detail
- Safety Awareness
- Physical Stamina
- Communication Skills
- Time Management
- Adaptability
- Teamwork
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
Wawa
03.2024 - Current
Material Handler II
Dan Daniels Distribution Center
12.2020 - 02.2024
Personal Shopping
Walmart
09.2017 - 12.2020
High School Diploma -
Denbigh High
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