Shymiracle Brown
Longs,SC
Summary
Dynamic professional with extensive experience at Walmart as a Customer Service Academy Trainer, excelling in training development and conflict resolution. Proven ability to enhance operational efficiency and ensure policy adherence, fostering a secure and positive environment. Recognized for strong communication skills and keen attention to detail in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Customer Service Academy Trainer / Self-Checkout Supervisor
Walmart
Myrtle Beach, USA
06.2023 - Current
- Attended Walmart Academy for advanced training on policies, procedures, safety standards, and leadership expectations.
- Train and mentor associates on company rules, safety procedures, and role-specific regulations to ensure full compliance.
- Supervised high-traffic self-checkout and front-end areas to maintain order and ensure a positive shopping environment.
- Monitored customer and associate activity to prevent theft, fraud, and policy violations, enhancing overall security.
- De-escalate conflicts calmly while maintaining authority and professionalism.
- Documented detailed incident reports for situations occurring inside and outside the store to support effective resolutions.
- Enforce safety rules and communicate concerns to management and asset protection.
- Complete paperwork and cash accountability tasks in the cash office with accuracy and confidentiality.
- Maintain strong situational awareness to identify potential safety or security risks.
- Developed training materials for new associates to enhance product knowledge.
- Analyzed sales reports to identify areas for improvement in operations.
- Tracked financial data related to register transactions for reporting purposes.
Team Member / Cash Handling / Drive-Thru Operations
Taco Bell
Myrtle Beach, USA
02.2021 - 07.2023
- Handled cash transactions accurately while following strict cash-handling procedures.
- Organized front counter and drive-thru areas to ensure smooth operations during high-volume shifts.
- Communicated clearly with team members using headsets to ensure coordinated operations.
- Addressed customer inquiries and resolved concerns promptly to enhance service experience.
- Followed sanitation, safety, and workplace regulations at all times.
- Monitored dining and service areas to ensure a clean, safe, and orderly environment.
- Restocked essential supplies to support continuous operations during peak hours.
Cashier / Customer Service
Wendy's
Myrtle Beach, USA
02.2019 - 08.2021
- Processed customer payments accurately and followed all cash-control policies.
- Managed front counter operations in fast-paced environment, ensuring customer satisfaction and professionalism.
- Maintained cleanliness and organization of dining and service areas, contributing to positive customer experience and safety.
- Maintained awareness of surroundings to ensure customer and staff safety.
- Communicated effectively with team members to maintain smooth operations.
- Followed all safety, sanitation, and workplace procedures consistently.
Education
High School Diploma -
Loris High School
Loris, SCSkills
- Training development
- Policy adherence training
- Operational efficiency training
- Customer feedback analysis
- Leadership development
- Conflict resolution
- Observation and attention to detail
- Communication under pressure
Timeline
Customer Service Academy Trainer / Self-Checkout Supervisor
Walmart
06.2023 - Current
Team Member / Cash Handling / Drive-Thru Operations
Taco Bell
02.2021 - 07.2023
Cashier / Customer Service
Wendy's
02.2019 - 08.2021
High School Diploma -
Loris High School