Shy’Nasia Hart
Greensboro,NC
Summary
To obtain a position in Medicare Member and Provider Services where I can leverage my knowledge of Medicare guidelines, strong communication skills, and commitment to delivering exceptional service to members and providers. Dedicated to ensuring accurate information, timely issue resolution, and a positive customer experience while supporting organizational goals.
Overview
8
8
years of professional experience
Work History
Supervisor
BroadPath a Sagility Company
12.2025 - Current
- Led and supported daily operations by supervising staff, delegating tasks, and ensuring productivity and quality standards were met.
- Provided coaching, training, and performance feedback to employees to improve individual and team performance.
- Monitored workflow, attendance, and adherence to company policies and procedures.
- Addressed employee concerns and resolved issues in a timely and professional manner.
- Assisted with scheduling, coverage, and staffing needs to maintain smooth operations.
- Ensured a safe, organized, and positive work environment.
- Collaborated with management to meet departmental goals and improve processes.
Provider Service Representative
BroadPath Healthcare Solutions
11.2024 - 12.2025
- Responded to provider inquiries regarding claims, benefits, eligibility, authorizations, and billing, ensuring clear and accurate communication.
- Assisted providers with claim status checks, corrections, and resubmissions; investigated and resolved disputes or denials promptly.
- Verified patient coverage, benefits, and network participation, providing detailed plan requirement information.
- Researched complex issues using internal systems and escalated unresolved or high-priority cases to specialized teams.
- Maintained compliance with HIPAA and company policies while accurately documenting all interactions in call tracking systems.
- Delivered professional and empathetic customer service while managing high call volumes and meeting performance metrics for accuracy, call handling time, and satisfaction.
- Remote
Technical Support Agent
Spectrum
Greensboro, NC
04.2024 - 09.2024
- Delivered exceptional customer service by resolving technical issues for internet, cable TV, and phone services via inbound calls.
- Diagnosed and troubleshot hardware and software problems for modems, routers, and set-top boxes, ensuring timely resolution.
- Guided customers through device setup, configuration, and service restoration steps to improve user experience.
- Managed customer accounts by verifying information, processing service changes, and addressing billing inquiries accurately.
- Documented all interactions and resolutions in internal systems, maintaining compliance with company standards and FCC regulations.
- Educated customers on Spectrum products, features, and self-service tools to enhance satisfaction and reduce repeat calls.
- Consistently met performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.
Provider Service Representative
BroadPath Healthcare Solutions
12.2021 - 03.2024
- Answered provider inquiries regarding claims, authorizations, access-to-care issues, and payment status, ensuring accurate and timely resolution.
- Assisted providers with next steps for payments not received, including claim corrections and resubmissions.
- Delivered clear guidance on policies, procedures, and coverage details to support provider understanding and compliance.
- Maintained HIPAA compliance and documented all interactions accurately in internal systems.
- Provided professional and empathetic service in a high-volume remote environment, meeting performance metrics for accuracy and responsiveness.
- Remote
Package Handler
FedEx
Greensboro, NC
12.2020 - 11.2021
- Labeled and organized packages for loading and unloading from delivery trucks, ensuring accuracy and efficiency.
- Verified package destinations to maintain proper routing and prevent shipping errors.
- Worked in a fast-paced environment while adhering to safety and quality standards.
Cashier
Harris Teeter
Greensboro, NC
04.2020 - 01.2021
- Delivered outstanding customer service by greeting customers and assisting with purchases in a friendly and professional manner.
- Operated cash register to process transactions accurately and efficiently.
- Assisted with packing groceries to ensure a smooth checkout experience.
- Retrieved and organized shopping carts to maintain store accessibility and cleanliness.
Crew Member
Little Caesars
Greensboro, NC
06.2018 - 08.2019
- Assisted customers at the front counter by processing payments, operating the cash register, and handing out orders promptly.
- Prepared pizzas and ensured timely delivery to customers, maintaining quality and speed standards.
- Supported team operations in a fast-paced environment while adhering to food safety and cleanliness guidelines.
Education
Diploma - undefined
Ben L. Smith High School
06.2019
Skills
- Medicare Regulations & Compliance
- Claims & Billing Processes
- Eligibility & Benefits Administration
- Team Supervision & Workflow Optimization
- Conflict Resolution & Communication
- Technical Skills
Timeline
Supervisor
BroadPath a Sagility Company
12.2025 - Current
Provider Service Representative
BroadPath Healthcare Solutions
11.2024 - 12.2025
Technical Support Agent
Spectrum
04.2024 - 09.2024
Provider Service Representative
BroadPath Healthcare Solutions
12.2021 - 03.2024
Package Handler
FedEx
12.2020 - 11.2021
Cashier
Harris Teeter
04.2020 - 01.2021
Crew Member
Little Caesars
06.2018 - 08.2019
Diploma - undefined
Ben L. Smith High School