Shynell J Lewis
Columbia ,SC
Summary
Obtain a challenging position within your company. Provide awesome customer service on behalf of the company daily. Serving People beyond answering questions and solving problems to provide memorable experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Business Development Representative
VSA
, NJ
08.2022 - 11.2024
- Provided regular updates on progress towards meeting monthly targets.
- Performed market analysis to identify opportunities in the competitive landscape.
- Maintained up-to-date records of customer interactions and communications.
- Responded promptly to inquiries from prospects regarding products and services offered by the company.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Assisted in developing targeted campaigns for different customer segments.
Front Office Assistant
Days Inn
Lugoff, South Carolina
02.2022 - 07.2022
- Receiving visitors at the front desk by welcoming, directing and announcing them appropriately
- Answering, screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Maintain office security by following safety procedures
- Update calendars and schedule meetings
- Order front office supplies and keep inventory of stock
- Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies
- Train and guide front desk staffs to provide quality customer services
- Plan shift schedule and duties based on business forecast
- Resolve guest issues and enquiries to ensure guest satisfaction
Housekeeping Lead
Crestview Rehabilitation Center
01.2021 - 01.2022
- Supervise the day-to-day housekeeping and laundry functions of assigned personnel
- Department scheduling and organizing each day
- Maintain neat and clean public areas in the building
- Check daily for request from residents and staff
- Work with management team to ensure efficient operation of the community
- Oversee and assist with the cleaning or resident units
- Work with maintenance director to keep building in good repair
- Assists housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchen, and other areas
Housekeeping
Office Pride
01.2019 - 01.2021
- Responsible for the overall cleanliness and sanitation of the school
- Work to keep the building, classrooms and playground in a clean, safe and orderly condition
- Maintains and adheres to housekeeping values
- Janitorial tasks such as: vacuuming, mopping, dusting, cleaning windows and restrooms
- Assist in cleaning school equipment, furniture, fixtures, and walls
- Gathers and empty trash
- Clean restrooms and refill dispensers
- Assist with putting up and removing seasonal decorations
- Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs
Direct Support professional
FWB Development Center
09.2018 - 01.2019
- Maintained positive customer and associate relationships
- Promoted team work and quality service through daily communications with other departments
- Fed, bathed, dressed patients, serve meals, make beds and keep rooms clean
- Set up medical equipment and assisted with various medical procedures
- Answered calls for help and observed behavioral changes in patients
- Provided guidance on a range of developmental goals such as: community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities
- Transported and supported clients out in the community: outings/field trips, medical appointments, and shopping
- Assisted with daily living skills such as: meal preparation, and medication administration
- Assisted clients to redirect agitated or aggressive behavior
Aspen Dental
06.2017 - 07.2018
- Greets patients
- Registers new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Answer and manage incoming phone calls
- Prepare and mail billing statements
- Sort and distribute incoming and outcoming mail
- Maintain a professional reception area
- Arrange payment schedules with patients
- Organize referrals to other medical specialists
- Safeguard patient privacy and confidentiality
Education
Advanced Esthetics License -
Southeastern Esthetics Institute
01.2015
Cosmetology License -
Paul Mitchell Cosmetology of Indianapolis
07.2014
High School Diploma -
Okaloosa Academy
Crestview, Florida06.2013
Skills
- Customer Service
- Detail Oriented
- Organizational Skills
- Problem Solving
- Service
- Reading Comprehension
- Professional Appearance
- Positive Attitude
- Safety Awareness
- Cleaning Products Knowledge
- General Cleaning
- Flexible and adaptable
- Good Telephone Etiquette
- Basic math
- Training & Development
- Patient Privacy
- Billing Management
- Phone Call Management
Knowledgeandskills
- Ability to give high priority to customer service, and able to work independently or with others as needed.
- Detail oriented with organizational skills, Problem Solving and Service.
- Ability to read and comprehend routine instructions, correspondence and memos.
- Maintains a professional appearance and a Can-Do, positive attitude towards all guests, customers & staff.
- Work safely and closely with customer’s associates and management.
- Familiarity with cleaning products, chemicals and equipment, Knowledge of general cleaning concepts.
- Experience with Advanced Skin Rejuvenation and Facials, Microdermabrasion, aromatherapy.
- Chemical Peels: Superficial, Medium-Depth and Medical Strength, LED Light Therapy.
- Extractions of Impacted Lesions, Eyelash Extensions and application.
- Facial and Body Waxing, including Brazilian Techniques, Body Treatments and Cellulite Reduction.
- Ability to safeguard patient privacy and confidentiality.
- Prepare and mail billing statements.
- Ability to answer and manage phone calls.
Timeline
Business Development Representative
VSA
08.2022 - 11.2024
Front Office Assistant
Days Inn
02.2022 - 07.2022
Housekeeping Lead
Crestview Rehabilitation Center
01.2021 - 01.2022
Housekeeping
Office Pride
01.2019 - 01.2021
Direct Support professional
FWB Development Center
09.2018 - 01.2019
Aspen Dental
06.2017 - 07.2018
Advanced Esthetics License -
Southeastern Esthetics Institute
Cosmetology License -
Paul Mitchell Cosmetology of Indianapolis
High School Diploma -
Okaloosa Academy