Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHYNIQUA BROWN

GREENSBORO,NC

Summary

Program Coordinator with proven track record in enhancing team efficiency and streamlining operations. Recognized for strong communication skills and effective problem-solving capabilities. Extensive experience in managing administrative functions and fostering team development to achieve successful outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PROGRAM COORDINATOR

Tiny Stars Play School
Kernersville, NC
12.2021 - Current
  • Managed payroll and administrative tasks, improving team efficiency.
  • Scheduled and organized meetings to enhance workflow.
  • Streamlined office documentation and filing systems, reducing retrieval time by 25%.
  • Maintained accurate student records and ensured compliance with regulatory and privacy standards.
  • Welcomed and trained new employees with tailored materials.
  • Processed invoices and managed petty cash, improving financial record accuracy and expense tracking.
  • Supported student development through effective collaboration with parents and staff.

CUSTOMER SERVICE REPRESENTATIVE

Duke Energy
Winston Salem, NC
09.2020 - 12.2021
  • Ensured precise data entry for customer records, enhancing service accuracy.
  • Improved customer retention through tailored follow-ups and discounts.
  • Resolved client issues swiftly, increasing satisfaction and loyalty.
  • Managing over 100+ incoming calls, emails, or clients regarding accounts information or general inquiries daily.

ADMINISTRATIVE ASSISTANT

Children In Motion
Winston Salem, NC
07.2018 - 10.2020
  • Streamlined office documentation, improving process efficiency and data retrieval.
  • Maintained accurate records, ensuring easy access and reliability.
  • Collaborated with parents to address student needs, fostering a supportive environment.
  • Meeting daily care demands for 90+ children.

WAREHOUSE ASSOCIATE

Debbie Staffing Agency
Winston Salem, NC
12.2017 - 07.2018
  • Improved assembly line efficiency, enhancing sorting accuracy and labeling precision.
  • Optimized packaging workflows, ensuring timely shipments and boosting productivity.
  • Streamlined distribution processes, consistently meeting shipping deadlines.
  • Consistently lifted materials weighing as much as 50 pounds.

CHILD CARE COUNSELOR

Unique Childcare
Winston Salem, NC
07.2017 - 07.2018
  • Coordinate children's education, ensuring safety and cognitive growth.
  • Develop weekly curriculum, aligning with state guidelines for consistency.
  • Conduct safety audits, ensuring health regulation compliance.
  • Facilitate new employee onboarding with comprehensive information packets.
  • Provided direct supervision to children in a safe and nurturing environment.

TEAM MEMBER

Taco Bell
Winston Salem, NC
01.2016 - 12.2017
  • Ensured clean dining areas, enhancing customer satisfaction and encouraging return visits.
  • Managed drive-thru efficiently, reducing wait times and improving service flow.
  • Organized kitchen space for smooth daily operations and consistent service.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.

Education

Some College (No Degree) - Medical Assistant

US Career Institute
Fort Collins, CO
09-2025

High School Diploma -

RJ Reynolds High School
Winston-Salem, NC

Skills

  • Payroll administration
  • Regulatory compliance
  • Data analysis
  • Customer service
  • Office safety protocols
  • Analytical skills
  • Communication skills
  • Event coordination
  • Time management

Certification

  • North Carolina Child Care Qualification Letter
  • BSAC (Basic School Age Care)
  • North Carolina Early Childhood Credential
  • Basic Life Support (BLS)

Timeline

PROGRAM COORDINATOR

Tiny Stars Play School
12.2021 - Current

CUSTOMER SERVICE REPRESENTATIVE

Duke Energy
09.2020 - 12.2021

ADMINISTRATIVE ASSISTANT

Children In Motion
07.2018 - 10.2020

WAREHOUSE ASSOCIATE

Debbie Staffing Agency
12.2017 - 07.2018

CHILD CARE COUNSELOR

Unique Childcare
07.2017 - 07.2018

TEAM MEMBER

Taco Bell
01.2016 - 12.2017

Some College (No Degree) - Medical Assistant

US Career Institute

High School Diploma -

RJ Reynolds High School

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SHYNIQUA BROWN