Shynita Williams
Detroit,MI
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Detroit Edison Public School Academy
08.2023 - Current
- Supported executive staff through scheduling meetings, coordinating events, and preparing crucial documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
- Coordinated special events such as parent-teacher conferences, open houses, and graduation ceremonies to promote a sense of community within the school.
- Lead efforts to improve parent engagement through regular communication channels such as newsletters and social media updates.
ER Registrar, Outpatient Services
Ascension Health System
06.2021 - 08.2022
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Service Representative
Blue Cross Blue Shield Of Michigan
11.2019 - 11.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options,
- Directed incoming calls to internal personnel and departments, routing to best-qualified departments
- Verified and updated customer contact details in NASCO to build and maintain accurate customer information
- Described and explained details about healthcare plans to inform customers of benefits provided by their employer
- Responded to customer needs through competent customer service ans prompt problem-solving
- Successfully managed over 55 calls per day during insurance enrollment season
FCA Chrysler
Automotive Assembler
04.2015 - 07.2019
- Worked in team-based environments to maintain line productivity.
- Perform preventative maintenance to maintain optimal productivity
- Make sure products are produced on-time and are of good quality
- Conducted quality assurance inspections on finished components and determined any unnoticed issues.
- Assisted quality assurance by visually inspecting items and removing defect parts.
- Kept work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Organized work to meet demanding production goals with 90% success rate.
CSR Vascular Surgery
Henry Ford Hospital
Detroit, Mi
09.2022 - 04.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Increased patient comfort by explaining procedures and providing compassionate care during exams.
- Streamlined scheduling processes by coordinating appointments and managing daily workload efficiently.
- Reduced wait times for patients by effectively prioritizing urgent cases.
- Handled private and confidential information in compliance with hospital policies and procedures.
Education
Bachelor Of Applied Science - Health Administration
University of Phoenix
Tempe, AZCertificate - Specs Howard School of Arts
Broadcast Media Arts
Southfield, MI11.2018
Skills
- Calendar Management
- Report Writing
- Patient Safety
- Health Information Systems
- Supply Restocking
- Spreadsheet Development
- Medical Team Collaboration
- Rapid Decision Making
Timeline
Administrative Assistant
Detroit Edison Public School Academy
08.2023 - Current
CSR Vascular Surgery
Henry Ford Hospital
09.2022 - 04.2023
ER Registrar, Outpatient Services
Ascension Health System
06.2021 - 08.2022
Customer Service Representative
Blue Cross Blue Shield Of Michigan
11.2019 - 11.2020
FCA Chrysler
Automotive Assembler
04.2015 - 07.2019
Bachelor Of Applied Science - Health Administration
University of Phoenix
Certificate - Specs Howard School of Arts
Broadcast Media Arts
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