Shyquisses Smith
Cordele,GA
Summary
Food service manager known for effectively managing personnel and business operations to handle demanding store needs, while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Starbucks
01.2021 - 01.2022
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored team morale and performance and communicated these to the store manager.
- Engaged with customers to understand their needs and the surrounding community.
- Supported store manager in meeting company’s operational and organizational objectives by working with shift teams to carry out the required actions.
- Supported the team by recognizing individual and group accomplishments.
Customer Service Representative Agent
Radial
10.2019 - 08.2020
- Made phone calls for 4 different companies.
- Accessed customers personal account and assist with what problems they may have.
- De-escalated customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Assistant
Partners In Health
09.2017 - 10.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments for new and current patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
General Labor
King & Prince Seafood Corporation
05.2016 - 08.2017
- Operated various pieces of warehouse material handling equipment.
- Met production goals and objectives to maintain schedule and operating efficiencies.
- Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation with customers, vendors, co-workers and management.
Food Production Worker
Tyson Foods Inc
03.2015 - 05.2016
- Operated various pieces of warehouse material handling equipment.
- Met production goals and objectives to maintain schedule and operating efficiencies.
- Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation with customers, vendors, co-workers and management.
- Broke down, cleaned and sanitized work stations at end of shift.
Education
Diploma - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL2016
Associate of Science - Medical Assisting
Ultimate Medical Academy - Clearwater
Clearwater, FL2016
Skills
- Administrative Management
- Performance Assessment
- Department Oversight
- Customer Service Management
- Training Management
- Quality Assurance
- Data Analysis
- Customer Relations
- Inventory Management
- Multitasking and Prioritization
Certification
- ServSafe Certified| June 25, 2021
Timeline
Assistant General Manager
Starbucks
01.2021 - 01.2022
Customer Service Representative Agent
Radial
10.2019 - 08.2020
Medical Assistant
Partners In Health
09.2017 - 10.2018
General Labor
King & Prince Seafood Corporation
05.2016 - 08.2017
Food Production Worker
Tyson Foods Inc
03.2015 - 05.2016
Diploma - Medical Billing & Coding
Ultimate Medical Academy - Clearwater
Associate of Science - Medical Assisting
Ultimate Medical Academy - Clearwater
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