Open To Work
Shyreeta Davis
Allen ,Texas
Summary
Dynamic professional with a proven track record, excelling in customer service and communication. Skilled in problem-solving and data analysis, I developed strategies that enhanced client satisfaction and loyalty. Passionate about delivering exceptional experiences, I thrive in fast-paced environments and consistently exceed expectations.
Overview
6
6
years of professional experience
Work History
Customer Specialist
CarMax
Bloomington, Illinois
09.2024 - 05.2025
- Facilitated vehicle purchases and financing options for clients, resulting in seamless transactions and enhanced customer satisfaction.
- Collaborated with sales team to enhance client buying experiences, contributing to increased customer satisfaction.
- Provided detailed information on vehicle features and inventory availability to enhance decision-making.
- Responded to customer inquiries via phone, email, and live chat to ensure prompt service.
- Actively listened to customer needs, delivering tailored solutions to meet specific demands.
- Cultivated strong relationships with customers, fostering loyalty and improving retention rates.
- Maintained up-to-date knowledge of industry trends and competitor offerings for informed customer interactions.
- Coordinated inter-location vehicle transfers to fulfill customer requests efficiently.
Customer Service Specialist
Rivian Automotive
Normal
03.2021 - 09.2023
- Delivered exceptional service to new and existing customers by addressing concerns effectively.
- Maintained professionalism during interactions with customers via phone and email.
- Managed customer accounts, ensuring system accuracy for streamlined service delivery.
- Collaborated with sales teams to implement customer satisfaction initiatives, improving overall customer experience.
- Educated customers on vehicle features and services to enhance their purchasing decisions.
- Partnered with colleagues across departments to swiftly resolve customer issues.
- Provided feedback on recurring customer concerns to enhance operational processes.
Support Coordinator
Room Ready
Normal
09.2022 - 04.2023
- Coordinated client support services to ensure timely and effective assistance, enhancing client satisfaction.
- Developed action plans to address client needs and identify service gaps, improving overall service delivery.
- Managed communication between clients and service providers to facilitate seamless collaboration and resolve issues.
- Maintained detailed records of client interactions and service delivery processes.
- Provided ongoing guidance to clients navigating available resources.
- Participated in staff meetings, trainings, and conferences related to job responsibilities.
Retention Specialist
State Farm Insurance Company
Bloomington
11.2019 - 03.2021
- Developed customer retention strategies that increased client satisfaction and loyalty.
- Created personalized communication plans for key accounts to enhance engagement and retention.
- Analyzed customer feedback to identify trends and opportunities for improvement.
- Resolved customer inquiries promptly, maintaining positive client relationships.
- Educated clients on services to optimize their insurance benefits.
Education
Nail Certification - Nails
Deb Long School of Nails & Aesthetics
Washington, IL11-2014
Associate of Arts - Liberal Arts
Lincoln Land Community College
Normal, IL05-2007
High School Diploma -
Woodruff High School
Peoria, IL05-2001
Skills
- Communication
- Customer Service
- Problem-solving
- Process Improvement
- Administrative Expertise
- Office Operations
- Data analysis
Other Employment
- Professional Vocalist, D Girl Entertainment, Atlanta, GA, 02/01/11, present
- Beauty Advisor, Estee Lauder, Atlanta, GA, 08/01/15, 03/31/18
- Claims Representative, State Farm Insurance, Bloomington, IL, 02/01/09, 03/31/14
- Child Care Assistant Teacher, Bloomington, IL, 10/01/04, 02/28/09
- Bank Teller/Customer Service Representative, Commerce Bank, Bloomington, IL, 08/01/99, 09/30/04
During gaps in employment, I focused on my music career-booking gigs, recording, building my brand as a vocalist.
Timeline
Customer Specialist
CarMax
09.2024 - 05.2025
Support Coordinator
Room Ready
09.2022 - 04.2023
Customer Service Specialist
Rivian Automotive
03.2021 - 09.2023
Retention Specialist
State Farm Insurance Company
11.2019 - 03.2021
Nail Certification - Nails
Deb Long School of Nails & Aesthetics
Associate of Arts - Liberal Arts
Lincoln Land Community College
High School Diploma -
Woodruff High School