SHYRESA DAVIS
Mesquite,United States
Summary
Customer Service Representative with over a decade of experience in enhancing customer satisfaction and solving complex issues. Proficient in strategic planning and adaptability, demonstrated by a track record of increasing sales conversion and retaining customers through exceptional service. Adept at leveraging detailed product knowledge to support and educate customers, ensuring a balanced and effective approach to customer interactions.
Overview
11
11
years of professional experience
Work History
Application Processor
Energy Solutions Of Texas
01.2023 - 08.2024
- Mitigated risks through vigilant monitoring
- Enhanced team collaboration
- Identified energy saving opportunities for clients and recommended suitable solutions
- Developed and updated client reports and documents to maintain customer service and internal records
- Processed incoming applications and ensured that all information was properly entered into the system.
Cashier
Family Dollar
02.2018 - 01.2021
- Processed customer transactions swiftly and accurately
- Maintained a balanced cash drawer consistently
- Provided supportive customer service
- Resolved customer queries effectively
- Increased customer retention through exceptional service.
Customer Service Representative
Everise
01.2021 - 01.2023
- Delivered results-oriented customer service
- Supported customers with detailed product knowledge
- Implemented visionary strategies, improving customer experience
- Increased sales conversion by 10%.
Direct Service Worker
Enrich Personal Care
06.2013 - 02.2018
- Executed top-tier personal care services at Enrich Personal Care
- Managed a broad range of clients between 2013 and 2018
- Showcased superior relationship-building skills
- Effectively handled client complaints
- Improved client loyalty by 25%.
Education
High School Diploma -
Wossman High School
Monroe, LASkills
- Problem-solving
- Adaptability
- Strategic planning
- Team collaboration
- Product knowledge
Timeline
Application Processor
Energy Solutions Of Texas
01.2023 - 08.2024
Customer Service Representative
Everise
01.2021 - 01.2023
Cashier
Family Dollar
02.2018 - 01.2021
Direct Service Worker
Enrich Personal Care
06.2013 - 02.2018
High School Diploma -
Wossman High School