Zulay Viteri
Queens,NY
Summary
Proven customer service expert with a track record of enhancing guest experiences at AMC Drivers. Skilled in cash handling and time management, adept at creating welcoming environments and efficiently managing high-pressure situations. Demonstrates strong listening skills and a commitment to excellence, significantly improving client satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
AMC Drivers
301 Morgan Ave
12.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Waitress
Antojitos Ecuatorianos
Roosevelt Ave
02.2021 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachillerato -
Miguel De Cervantes Saavedra
Ecuador Quito 07.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
Languages
Spanish and English
Elementary
Timeline
Front Desk Receptionist
AMC Drivers
12.2022 - 09.2023
Waitress
Antojitos Ecuatorianos
02.2021 - 10.2021
Bachillerato -
Miguel De Cervantes Saavedra