Shyteria Jimerson
Waco,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving the overall customer experience.
Overview
12
12
years of professional experience
Work History
Office Manager/LMT
Anointed Hands Therapeutic Massage
Waco, TX
06.2017 - Current
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ensured compliance with applicable laws regarding employment practices.
Healthcare Enrollment Specialist/Customer Service Representative
General Dynamics
Waco, TX
11.2016 - 05.2017
- Responded to customer inquiries and problems to promote great service.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Dispatcher
J Family Tree Trucking
Red Oak, TX
02.2014 - 12.2015
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Ensured compliance with safety regulations and company policies.
Commercial Credit Customer Service
Citi
Irving, Texas
07.2012 - 11.2013
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Marlin High School
Marlin, TX05-2007
Skills
- Client advocacy
- Workflow optimization
- Customer service background
- Telephone and email skills
- Data entry skills
- Exceptional communication
- Product troubleshooting
- Service support
Timeline
Office Manager/LMT
Anointed Hands Therapeutic Massage
06.2017 - Current
Healthcare Enrollment Specialist/Customer Service Representative
General Dynamics
11.2016 - 05.2017
Dispatcher
J Family Tree Trucking
02.2014 - 12.2015
Commercial Credit Customer Service
Citi
07.2012 - 11.2013
High School Diploma -
Marlin High School
Similar Profiles
Shyteria JimersonShyteria Jimerson
Owner/LMT/Manager at Anointed Hands Therapeutic MassageOwner/LMT/Manager at Anointed Hands Therapeutic Massage
Terrence CarterTerrence Carter
Licensed Cosmetologist at Anointed Hands Grooming Spa & SalonLicensed Cosmetologist at Anointed Hands Grooming Spa & Salon
Katie BlumelKatie Blumel
Student Massage Therapist at Therapeutic Connections School Of Massage And Massage TherapyStudent Massage Therapist at Therapeutic Connections School Of Massage And Massage Therapy