Shyterria Jordan
Peoria,IL
Summary
Dynamic professional with extensive experience in customer service at Mr. Rooter Plumbing, excelling in problem-solving and critical thinking. Proven ability to enhance patient care and health monitoring as a Homecare Health Aide. Adept at fostering satisfaction through effective communication and attentive service, ensuring a safe and supportive environment for clients.
Overview
6
6
years of professional experience
Work History
CSR
Mr.Rooter Plumbing
Peoria, Illinois
12.2024 - Current
- Processed customer account changes with proprietary software.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Housekeeper
Holiday Inn Express Hotel Suites
Peoria, Illinois
01.2024 - 12.2024
- Waxed and polished wood furnishings to restore faded appearance.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Observed proper use of chemicals when cleaning various surfaces.
Homecare Health Aide
Community Care Systems, Inc.
Peoria, Illinois
01.2019 - 11.2024
- Maintained safe, secure and healthy patient environments by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements.
- Responded promptly to call lights requests from patients needing assistance or supplies.
- Monitored health and well-being of clients and reported significant health changes.
Education
CNA - Nursing
Illinois Central College
East Peoria, IL05-2025
High School Diploma -
Ben Davis High School
Indianapolis, IN05-2009
Skills
- Patient care
- Medication administration
- Medical terminology
- Health monitoring
- Customer service
- Critical thinking
- Problem solving
- Call center experience
Languages
English
Full Professional
Timeline
CSR
Mr.Rooter Plumbing
12.2024 - Current
Housekeeper
Holiday Inn Express Hotel Suites
01.2024 - 12.2024
Homecare Health Aide
Community Care Systems, Inc.
01.2019 - 11.2024
CNA - Nursing
Illinois Central College
High School Diploma -
Ben Davis High School