Shyzanna Diggs
Frederick
Summary
Proactive Hourly Manager with extensive experience in employee management and customer service. Skilled in team leadership, time management, and complex problem-solving, ensuring a professional and safe environment. Proven ability to enhance customer satisfaction through effective communication and dispute resolution.
Overview
5
5
years of professional experience
Work History
Hourly Manager
Burger King
06.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Sheetz
09.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
Arc of Washington County
03.2021 - 08.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Tuscarora High School
5312 Ballenger Creek Pike #7008. Frederick, MD 21705-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Cashier
Sheetz
09.2023 - 01.2024
Caregiver
Arc of Washington County
03.2021 - 08.2021
Hourly Manager
Burger King
06.2019 - Current
High School Diploma -
Tuscarora High School
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