Siani Torres
Atlantic City
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Receptionist
Tender Love & Care
Atlantic City
02.2022 - 12.2025
- Greeted and assisted visitors with professionalism and warmth.
- Managed incoming calls, directing inquiries to the appropriate staff.
- Scheduled appointments, ensuring efficient use of office resources.
- Handled paperwork and data entry
- Communicated between staff and parents
- Maintained organized reception area, ensuring cleanliness and professionalism.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Customer Service Associate
Wawa
Ventnor City
08.2022 - 10.2023
- Provided friendly service to customers at a busy convenience store.
- Assisted customers with product inquiries and transaction processes.
- Maintained cleanliness and organization of work and dining areas.
- Operated cash register and processed various payment methods efficiently.
- Handled customer complaints with patience and professionalism.
- Educated customers about promotions and loyalty programs available in-store.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
Atlantic City High School
Atlantic City, NJSkills
- Data entry
- Appointment scheduling
- Telephone management
- Customer service
- Cash handling
- Active listening
- Attention to detail
- Office administration
- Organization skills
- Project management
- Spreadsheet tracking
- Telephone skills
- File management
Languages
Spanish
Limited
Timeline
Customer Service Associate
Wawa
08.2022 - 10.2023
Receptionist
Tender Love & Care
02.2022 - 12.2025
Atlantic City High School