Hi, I’m
Sibel Meydan Johnson
Customer Service Associate
Closter,NJ
Judge a man by his questions rather than his answers.
Voltaire
Languages
French
Native or Bilingual
Turkish
Native or Bilingual
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality and Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
years of professional experience
Work History
United AirlinesNewark, NJ
Customer Service Associate
07.2000 - 08.2022
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided training and support to new associates to help provide high-quality customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to up to 40 customer calls and emails to answer questions about products and services.
- Promptly responded to inquiries and requests from prospective customers.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Ecole Normale De Mons BelgiumBelgium
Associate of Science from Liberal Arts And Sciences
06.1981
Skills
- Safety Regulations
- Exceptional Communicator
- Customer Service and Assistance
- Customer Complaint Resolution
- Travel Itineraries
- Hospitality and Accommodation
- Guest Satisfaction
- Interpretation and Translation Services
Painting.
I have been painting for several years, my preferred medium is acrylic on canvas, my style is modern, post-expressionist. I find it very fulfilling and therapeutic.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Associate
United Airlines
07.2000 - 08.2022
Ecole Normale De Mons Belgium
Associate of Science from Liberal Arts And Sciences
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Barbara DonohueBarbara Donohue
Manager - Business Administration at United AirlinesManager - Business Administration at United Airlines
Javin VillarrealJavin Villarreal
Premium Service Representative at United AirlinesPremium Service Representative at United Airlines
ANDREA DWORKINANDREA DWORKIN
Senior Regional Oncology Sales Specialist at EXACT SCIENCESSenior Regional Oncology Sales Specialist at EXACT SCIENCES