Sidhi Patel
Crestwood,KY
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Green Meadows Home Health
Santa Ana, CA
07.2018 - 02.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Patient Liaison
West coast hospice
San Juan Capistrano, CA
04.2016 - 12.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
CNA/MED TECHNICIAN
Stoneybrook Memory Care
McKinney, TX
09.2014 - 12.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Front Desk Clerk
Best Western Plus
McKinney, TX
08.2010 - 05.2014
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Education
RN - Nursing
CNI College
Orange, CA06.2018
Associates - Biology
University of Texas at Dallas
Dallas, TX01.2012
High School Diploma - High School
Plano Senior High School
Plano, TX01.2008
Skills
- Customer Service
- Microsoft word
- Microsoft Excel
- Home health
Certification
- BLS for Healthcare Providers January 2018 to January 2020
- CNA Certification
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Patient Care Coordinator
Green Meadows Home Health
07.2018 - 02.2020
Patient Liaison
West coast hospice
04.2016 - 12.2017
CNA/MED TECHNICIAN
Stoneybrook Memory Care
09.2014 - 12.2015
Front Desk Clerk
Best Western Plus
08.2010 - 05.2014
High School Diploma - High School
Plano Senior High School
RN - Nursing
CNI College
Associates - Biology
University of Texas at Dallas