Sidiera Williams
Mount Pleasant,South Carolina
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Roper St. Francis Hospital
Mount Pleasant, South Carolina
09.2010 - Current
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Performed basic clerical duties such as photocopying documents or scanning files.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Received and route messages and documents, such as laboratory results, to appropriate staff.
- Verified insurance benefits prior to treatment for accurate billing process.
- Maintained and updated provider schedule to meet their professional and personal needs.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Provided excellent customer service to all patients, staff members, and visitors.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
Billing/Coding Specialist
Mt Pleasant OBGYN
Mount Pleasant, South Carolina
06.1999 - 09.2010
- Collaborated with other departments to resolve billing issues quickly and efficiently.
- Reviewed physician documentation to ensure accuracy of coding and billing information.
- Maintained accurate records of patient visits and charges for insurance reimbursement.
- Resolved customer inquiries regarding billing, charges, and payments.
- Communicated effectively with patients regarding their financial responsibilities for services rendered.
- Verified all insurance eligibility requirements prior to submitting claims.
- Reviewed and posted daily payments.
- Provided efficient and courteous service to customers at all times.
- Managed coding accuracy for diagnostic procedures and treatments to optimize billing processes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
High School Diploma -
Wando High School
Mount Pleasant, SC06.1993
Skills
- Front Desk Operations
- Appointment Scheduling
- Office Administration
- Patient Registration
- Payment Collection
- HIPAA Compliance
- Insurance Verification
Timeline
Patient Service Representative
Roper St. Francis Hospital
09.2010 - Current
Billing/Coding Specialist
Mt Pleasant OBGYN
06.1999 - 09.2010
High School Diploma -
Wando High School