Sidney Adams
Rowlett,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Vector Marketing
07.2019 - 08.2019
- Developed product knowledge to effectively communicate features and benefits to potential customers.
- Cultivated relationships with clients, ensuring exceptional customer service and satisfaction.
- Conducted follow-up communications to nurture leads and maintain engagement throughout sales cycle.
- Assisted in organizing promotional events to increase brand awareness and drive sales opportunities.
Shift Leader
Taco Cabana
09.2021 - 07.2025
- Supervised team members to ensure high-quality customer service and operational efficiency.
- Trained new employees on food safety standards and company procedures.
- Managed inventory levels, ensuring stock availability during peak hours.
- Coordinated shift schedules to optimize staff coverage and maintain service flow.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Monitored daily sales reports to identify trends and improve revenue strategies.
- Implemented process improvements that reduced wait times during busy shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Call Representative
Promark Research
12.2020 - 04.2021
- Managed inbound and outbound calls to ensure efficient customer communication.
- Resolved customer inquiries promptly, enhancing client satisfaction and retention.
- Documented call interactions accurately in CRM systems for tracking purposes.
- Identified trends in customer feedback and reported findings to management for strategy adjustments.
Food Server
Aramark
09.2017 - 02.2020
- I worked in the dish room, on the floor and as a food server
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on menu items, service techniques, and operational procedures to enhance team performance.
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery to guests during peak hours.
- Implemented cleanliness standards by regularly sanitizing tables, utensils, and dining areas to comply with health
Education
High school or equivalent - undefined
Skills
- Led project teams in executing strategies to achieve timely delivery while managing budget constraints Cultivated collaboration among cross-functional departments to enhance project efficiency Drove initiatives to streamline project processes and improve outcomes
Certification
- Food Handler, 2022-09-01, 2028-09-01
- Managers ServSafe
- TABC, 2024-01-01, 2026-01-01
- Food Handler Certification
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
Taco Cabana
09.2021 - 07.2025
Call Representative
Promark Research
12.2020 - 04.2021
Sales Representative
Vector Marketing
07.2019 - 08.2019
Food Server
Aramark
09.2017 - 02.2020