Sidney Matta
Ariel,WA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Baskin Robbins. Skilled in time management and verbal communication, adept at solving complex problems and improving operational efficiency. Demonstrates exceptional team leadership and a commitment to professional excellence, significantly increasing data accuracy and service quality.
Overview
3
3
years of professional experience
Work History
Manager
Baskin Robbins
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Crew Member
McDonald's
11.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Office Assistant
Crosspoint Nw Dealer Auction
07.2021 - 08.2021
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
Some College - Radiologic Technology
Portland Community College
Portland, OR06.2026
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Baskin Robbins
07.2023 - Current
Crew Member
McDonald's
11.2022 - 07.2023
Office Assistant
Crosspoint Nw Dealer Auction
07.2021 - 08.2021
Some College - Radiologic Technology
Portland Community College
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