Sidney Mcdaniel

Work History

Venture Tech Solutions

02.2019 - 04.2023

Responded to customer calls and emails to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Approved and terminated customer contracts upon request.

The Grapevine Bar

05.2022 - 02.2023

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Obtained cash bank and stocked service bar to prepare for operation.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed strict recipes and drink measurements to minimize product used.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Crafted special drink and cocktail menu items for seasonal offerings.
Verified drinking age requirements of customers by carefully reviewing photo identification.

Longhorn Steakhouse

03.2020 - 03.2022

Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Trained new waitstaff on proper food handling, customer service and safety procedures.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Processed orders and sent to kitchen employees for preparation.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Spirit Airlines Inc.

02.2017 - 03.2019

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Addressed customer account discrepancies and concerns.
Communicated with clients regarding flights, tickets, booking, etc.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Utilized customer service software to manage interactions and track customer satisfaction.